ISE has established The Investor Grievances Department (IGD) to redress investors' grievances. The IGD plays a proactive role in enhancing and maintaining investors' faith and confidence by resolving their grievances either against listed companies or against ISE's Trading Members and Depository Participant.

Empowerment of investors through guidance, education and protection of interest of investors is one of the primary objectives of ISE. To cater to the needs of investors, ISE has established its Investor Grievances Department at Navi Mumbai, Kolkatta, Coimbatore and New Delhi.

The Investor Grievances Department guides the investor not only for the resolution of their complaints/grievances but also takes care of the investors’ doubts and inquiry/information required by investor at the primary level so as to enhance the confidence of the investor in security market .

The Investor Grievances Department facilitates resolution of complaints of investors against the listed corporate entities and ISE members, D.P. ISE has accorded high priority for resolution of investor complaints and therefore the activities of Investors Grievances Department are supervised by a Committee for investor grievances redressal exclusively constituted for the purpose.

The Exchange also renders administrative assistance to arbitration proceedings in respect of arbitration cases that are admitted for Arbitration under the Exchange's Arbitration Framework.